Frequently asked questions

Can I return my piece of jewelry?


Earrings and nose piercings are non-refundable due to hygiene reasons, but all other jewelry pieces can be exchanged. For more information, please look at our Exchange Policy.




Where do you ship to?


For now, we are only accepting cash payments and pickup in-store only, while we setup Credit/Debit card payments. Thank you for your patience.




How do I contact E.R Aubrey Jewellers?


You can contact us here via Live Chat, Email, Facebook Messenger or the Contact Us form.




How can I pay for my purchase?


For now, we are only accepting in-store pickup, and cash payments, while we setup the Credit/Debit card payments. Thank you for your patience.





Our Queen Street store is open from 10am - 4pm Mon-Fri, Sat 10am - 5pm. For more info, please click here