top of page

Return Policy

Last updated March 12, 2022. For more information, feel free to Contact Us.

› Terms and Conditions

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.



All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


Returns Process

To return an item, please email us at After receiving confirmation, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:


E.R Aubrey Jewellers

Attn: Returns

19 Queen Street  




Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. We also reserve the right to decline any items that aren't in the condition that it was bought in.



After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) to forteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.



The following items cannot be returned or exchanged due to hygiene reasons:


     ●     Earrings   

     ●     Nose Piercings     


For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

Contact Us

If you have any questions regarding your return or our return policy, feel free to contact us.

bottom of page